FAQs
- Once we are set up with the Childcare program how can our business be assured that you will send credible babysitters/nannies to our employees?
Part of our business is childcare recruitment so we have thousands of professional childcare workers who are our employees ready for any in-home babysitting requests. Important facts about our carers include:
Response time to have a carer at employees home - 1hour within the metropolitan area
Background and reference checks conducted
Qualified First Aider
Working with Children Check completed
Public liability, Professional Indemnity and Workers Compensation by EAS
We can also recruitment for FT in-home carer
Requests from regional areas will be outsourced to a third party
- Can my employees book an aged carer to visit their parents home to provide care and support?
Yes! A lot of our Child Care professionals are registered nurses and have experience in Aged Care. We also have specific Aged Carers ready for in-home care. Important facts about our carers include:
Response time to have a carer at employees home - 1hour within the metropolitan area
Background and reference checks conducted
Qualified First Aider
Public liability, Professional Indemnity and Workers Compensation by EAS
We can also recruit for a full-time in-home carer
Requests from regional areas will be outsourced on a case by case basis once need determined by Client for Aged Care
- I understand that the Corporate Family Program is a website that provides my employees with ideas of what to do with the kids on the weekend, access to experienced Child Care and Aged Care professionals, National facility search for Child Care Centres and Aged Care facilities, Parenting Tips, overview of the Aged Care system in Australia and other information; but what else comes with the Corporate Family Program?
The website is just a part of the program, it also includes:
Workshops delivered at lunch time or evenings on site by Childcare of Aged Care professionals
'Pregnancy Notification Pack' a very handy tool for Line Managers and HR teams to offer employees when they or their partner are expecting. This pack prepares your pregnant employees prior to going on parental leave which not only supports them, but their colleagues.
'Return to Work Pack – post parental leave' a highly appreciated pack to be delivered to employees before the return to work to give them clear strategies to have a smooth transition back into the workforce
Monthly e-flyer our marketing department creates e-flyers every month for you to forward out to your employee. This promotes consistent high usage.
On-demand support – Your employees can request any information regarding their specific childcare or aged care need
Promotional Posters – Our Marketing Department will issues you bright posters to be on display in your lunch room to promote usage
Annual Competitions – To increase employee engagement and all the prizes are supplied by Expect A Star!
- Once my business signs up, how long does it take to implement?
It takes only a day for us to liaise with your IT department to ensure the program is linked to your Intranet, but we suggest that we promote the program for three to four weeks before we hold the official launch.
- How does Expect a Star launch the Corporate Family Program?
Expect A Star has a 12 week Implementation Program which begins with an official launch. The launch gives employees an overview of the features of the program followed by where the program is situated on the intranet. A parent workshop is also incorporated into the official launch to encourage a maximum number of employees to attend. A seried of flyers are then created and forwarded on week 4, 8 and 12 to encourage employees to return to the site, ensuring they are gaining maximum value.
- What if my business does not have an Intranet?
Most of our clients also offer the URL to their employees so that they can also access the program from home. This is is a huge benefit as it allows the partners and extended family of your employees to access the program too. There is nothing better than engaging your employees and their family members to your business!
What kind of topics are covered in the Workshops?
These workshops are a fantastic networking opportunities for employees. Delivered onsite by a specialist Aged Care or Child Care consultants on topics of your choice, such as:
Aged Care Workshops
- How do you and your family handle Alzheimer’s and Dementia?
- How to support an elderly loved one suffering from depression
- How to help a loved one deal with the grief of a partner or friend
Childcare Workshops
- Behaviour management strategies for all the family
- Tackling fussy eaters
- Hints for a better nights sleep for you and your child
- How to cope with the guilt of having your child in childcare
- My business is considering setting up a Childcare Centre at our work. Can you help?
Yes. Firstly there are many other things to consider, including:
Space - do you have adequate space to accommodate both the kids and the carers? How do you know what is 'enough space' or evenappropriate?
Level of Staff interest/need - Have you surveyed your staff to determine the demographic make-up and/or interest in childcare support
Licence Requirements – What are the regulations in your state? Check with your relevant State Government department to determine your obligations regarding the provision of childcare services. For example, in NSW the Department of Community Services (DoCS) regulates the provision of childcare, such that a licence is required to provide childcare to children younger than school age.
Resources – Do you have adequate facilities (both in quantity and size/ dimensions) for the age groups you want to accommodate? For example, toilets and urinals that adults use are inappropriate for toddlers.
Legal Requirements – insurances, workplace health & safety and many other legal considerations must be evaluated.
Costs – what budget do you have to work with? There are more costs to setup and maintain a childcare service than just the payment of carers themselves (eg. Site development, licences and registrations, insurance premiums, programming, supervision and management, purchasing of equipment & resources…)
Tax Benefits – there can be considerable benefits to an organisation supplying onsite childcare, however you should consult a qualified Accountant for advice as there may also be fringe benefit implications among other things to consider
Payment terms – who will pay for the daily care and how? If staff are to pay individually and they want to claim childcare benefits, then you must comply to the Government regulations of gaining accreditations and installing online payment software…
Whilst costs, time and staff demands can be prohibitive for many organisations to go through this process of investigating onsite childcare options, some organisations (more commonly the larger businesses) do in fact go through with it, especially when the costs of staff turnover and absenteeism begin to outweigh the costs and logistics of having the childcare available.
At Expect A Star, we can assist you with the entire process – from first considerations through to opening the doors for the first time, and even ongoing management of staff. Simply contact us for more information, and we’d be happy to arrange a meeting to discuss your options.
- How much does the Corporate Family Program cost?
The Corporate Family Program is designed to be affordable as we believe that this sort of support should be accessible to individuals from their employer. The program works off an annual subscription and is based on the number of employees you have. Please call 1300 669 653 to get a specific quote for your organisation.
- Does Expect A Star offer any other family services for the Corporate Market?
Yes. We provide Vacation Care Programs to clients to assist with lowering their absenteeism during the school holidays. We also run exciting ‘Family Fun Day’s’. Refer to Family Fun and Vacation Care tabs of this site for further information.
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